Resetting a forgotten password

Forgotten it? No drama, it's a two-minute job and you don't need me to do anything at my end.

1. Go to the sign-in page
2. Click Lost your password?
3. Enter your email and submit.
4. Open the email I send and click the reset link.
5. Set a new password and sign in.

If that email never turns up, it's almost always one of two things. Either it's sat in your spam or promotions folder, or you're trying an email address that isn't the one on your account. Have a think about which address you first booked or bought with, and try that. Still nothing after a proper look? Reply to any email from me and I'll sort it by hand.

If you're tired of remembering passwords full stop, members can set up a passkey and skip them entirely. That's over in Signing in with a passkey (no password).