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I’ve paid but I can’t find my bookingIf money has gone out and you can't see a booking anywhere, please don't book it again. It's nearly always something small, and I can sort…Read itMy confirmation or receipt email hasn’t arrivedNine times out of ten it's hiding, not missing. Here's what to do, in order. Check your junk or spam folder. My emails come from an…Read itWhat happens after you bookThe second you've paid, a few things happen. Here's what to expect so none of it catches you out. On screen, you get a confirmation with…Read it

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How do I join my online (Zoom) reading?Everything you need to get onto a Zoom reading lands in your inbox before we start. No Zoom account needed, no faff. Here's how to find…Read itWhere’s the address for my in-person reading?My reading space is in Salford, and I keep the exact address off the public site on purpose. It comes to you once you've booked, so…Read itYour booking time, wherever you areI read from Salford, so my day runs on UK time, but a lot of the people I read for aren't in the UK. When you…Read itGetting onto your course after you’ve bookedBooked onto the course? Here's how everything reaches you, because it comes in through two doors. The live sessions. Shortly before the course starts, the Zoom…Read itJoining the Circle as a memberThe Circle is the live heart of the membership, a group session every on Zoom. Joining takes one click and there's nothing to book. When it's…Read it

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How do I reschedule a reading?Need to move a reading to a different time? You can do most of it yourself. 1. Open your booking. Either open your confirmation email, or…Read itHow do I cancel a reading, and will I get a refund?Yes, you can cancel, and whether there's a refund comes down to timing. 1. Email me at bookings@tarotwithgord.com to cancel. Pop in your name and the…Read itCan I get a refund on the course?Yes, within limits. The course is a bigger commitment than a one-off reading, so the refund window is tied to whether it's started. You can get…Read it

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What if I’m running late?Life happens, and I'm not going to make you feel bad about traffic or a meeting that overran. There are just a couple of things worth…Read itWatching a Circle backMissed a Circle, or want to sit with it again? The focused part of each session is usually recorded for members. Go to your Simply Tarot…Read itGetting a workshop recordingYou can get the recording of a workshop even if you can't make it live, but there's one rule that catches people out, so read this…Read it

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How do I get my reading recording?Your recording comes to you from me by hand. I make it manually, so it's never in the automatic emails and it's never in your account.…Read itWatching a Circle backMissed a Circle, or want to sit with it again? The focused part of each session is usually recorded for members. Go to your Simply Tarot…Read itGetting a workshop recordingYou can get the recording of a workshop even if you can't make it live, but there's one rule that catches people out, so read this…Read it
What do you need?

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How do I book a reading?Booking a one-to-one with me takes about two minutes, and you don't need an account to do it. Here's the whole thing, start to finish. 1.…Read itWhat to expect, and how to prepareShort version: you don't need to do a thing to prepare, and here's what the session's actually like so you're not walking in blind. Preparing. Honestly,…Read it

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How do I join my online (Zoom) reading?Everything you need to get onto a Zoom reading lands in your inbox before we start. No Zoom account needed, no faff. Here's how to find…Read itWhere’s the address for my in-person reading?My reading space is in Salford, and I keep the exact address off the public site on purpose. It comes to you once you've booked, so…Read itHow do I book a reading?Booking a one-to-one with me takes about two minutes, and you don't need an account to do it. Here's the whole thing, start to finish. 1.…Read it

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Buying a gift voucherYes, you can buy a voucher towards a reading for someone. Here's how. Go to the gift vouchers page. Pick one of the four amounts. They…Read itUsing a gift voucher you’ve been givenSomeone's bought you a reading, lovely. Here's how you spend it. Your gift came as a link. Open it and you'll see what it's worth, your…Read it
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Booking a place on Simply Tarot CourseEvery cohort that's open for booking is on the Simply Tarot Course page under Upcoming Cohorts, with its dates and the price. New cohorts get added…Read it

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Booking a place on Simply Tarot CourseEvery cohort that's open for booking is on the Simply Tarot Course page under Upcoming Cohorts, with its dates and the price. New cohorts get added…Read itCan I get a refund on the course?Yes, within limits. The course is a bigger commitment than a one-off reading, so the refund window is tied to whether it's started. You can get…Read it
What do you need?

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Joining the Circle as a memberThe Circle is the live heart of the membership, a group session every on Zoom. Joining takes one click and there's nothing to book. When it's…Read itJoining the Circle on a £5 drop-inNot a member yet and want to try the Circle before committing? Your first three sessions are free. After that, it's £5 a drop-in. Start from…Read itWatching a Circle backMissed a Circle, or want to sit with it again? The focused part of each session is usually recorded for members. Go to your Simply Tarot…Read it

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If a payment failsNothing gets cut off the second a payment bounces, so don't panic if you see one fail. I email you to let you know it didn't…Read itUpdating your cardIf your card's expired or you've switched banks, you swap it yourself in a couple of clicks. Sign in and go to your account page. Update…Read itI’ve paid but my membership isn’t showingFrustrating, and usually fixable in a couple of minutes. The most common cause is a mistyped email at signup, so your payment and your account don't…Read it

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CancellingYou can cancel any time, no hoops and no awkward retention chat. Go to your account page and choose Cancel, then confirm. You keep access until…Read itSwitching between monthly and annualYou can move between monthly and annual whenever you fancy, but there's one thing worth knowing before you do it, so read the gotcha at the…Read it

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Your free months of Simply Tarot Membership with Simply Tarot CourseA place on Simply Tarot Course comes with three months of Simply Tarot Membership, free. It opens on its own when your course starts, so the…Read it

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Joining the DiscordThe Tarot with DisGord community server comes with your membership. It's where members chat between Circles, ask card questions, and generally keep the conversation going. On…Read it
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Buying a download and getting itBuying a download is deliberately quick. No account, no faffing, in and out. Go to the product page for whatever you want and click Purchase. On…Read itGetting your download again laterThe link in your receipt lasts 24 hours, so if you come back to it next week it'll have expired. Don't worry, you can always pull…Read it

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My confirmation or receipt email hasn’t arrivedNine times out of ten it's hiding, not missing. Here's what to do, in order. Check your junk or spam folder. My emails come from an…Read itGetting your download again laterThe link in your receipt lasts 24 hours, so if you come back to it next week it'll have expired. Don't worry, you can always pull…Read it

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Buying a gift voucherYes, you can buy a voucher towards a reading for someone. Here's how. Go to the gift vouchers page. Pick one of the four amounts. They…Read itUsing a gift voucher you’ve been givenSomeone's bought you a reading, lovely. Here's how you spend it. Your gift came as a link. Open it and you'll see what it's worth, your…Read it

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Can I get a refund on a download?Digital downloads are non-refundable once they've been accessed or downloaded. That's standard for anything you can't actually hand back, and a PDF very much falls into…Read it
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Resetting a forgotten passwordForgotten it? No drama, it's a two-minute job and you don't need me to do anything at my end. Go to the sign-in page Click Lost…Read itSigning in with a passkey (no password)A passkey lets you log in with your face, your fingerprint or your device PIN instead of typing a password. It's quicker, it's harder to phish,…Read itBooked or bought with the wrong email addressA typo in an email address is the most common reason a booking or an order seems to go missing. Everything you book or buy sits…Read it

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Resetting a forgotten passwordForgotten it? No drama, it's a two-minute job and you don't need me to do anything at my end. Go to the sign-in page Click Lost…Read it

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Can I change my email or details?Yes, and most of it you can do yourself in a minute. 1. Sign in and go to your account page. 2. Change what you need.…Read itUpdating your profile and detailsThere are two different places to change things, depending on what you're after, and knowing which is which saves a lot of hunting. For your name,…Read it

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I’ve paid but my membership isn’t showingFrustrating, and usually fixable in a couple of minutes. The most common cause is a mistyped email at signup, so your payment and your account don't…Read itOne account, everything in one placeOne login covers the lot. Your membership, your downloads, your bookings and your journal all sit behind a single email and password, so there's one set…Read itBooked or bought with the wrong email addressA typo in an email address is the most common reason a booking or an order seems to go missing. Everything you book or buy sits…Read it

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What data do you hold, and is it safe?I keep it to what I actually need to do the work, and no more. Your name, email and phone. Your birthday, day and month only,…Read itHow do I get my data deleted?Email me at privacy@tarotwithgord.com and I'll delete your personal details: your name, email and phone. One honest limit. I have to keep basic transaction records, the…Read itHow do I unsubscribe from emails?Two ways, and both work. Click the unsubscribe link at the bottom of any marketing email from me. Or email me at privacy@tarotwithgord.com and ask, and…Read it
What do you need?

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When something on the website isn’t workingSorry about that. If a page won't load, a button does nothing or a video won't play, there are a few quick things worth trying first.…Read it

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If a payment failsNothing gets cut off the second a payment bounces, so don't panic if you see one fail. I email you to let you know it didn't…Read itWhen something on the website isn’t workingSorry about that. If a page won't load, a button does nothing or a video won't play, there are a few quick things worth trying first.…Read it

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The “are you a real person” checkMost of the forms on my site, and the checkout, run a check in the background that makes sure a real person is sending them rather…Read it

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Getting your download again laterThe link in your receipt lasts 24 hours, so if you come back to it next week it'll have expired. Don't worry, you can always pull…Read itBuying a download and getting itBuying a download is deliberately quick. No account, no faffing, in and out. Go to the product page for whatever you want and click Purchase. On…Read it

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Using your journalSimply Tarot Journal is your own private study space. Nobody else sees it, and it builds up over time into something that's properly yours. Get to…Read itUsing the Noticing ToolSame tool, but as a member it's yours to use as often as you like, and everything you do saves. Open it from Journal → The…Read itRecording a readingSave a whole reading into your journal and look back on it whenever you like. Brilliant for spotting patterns across readings you'd never notice one at…Read it

This might sort it straight away.

When something on the website isn’t workingSorry about that. If a page won't load, a button does nothing or a video won't play, there are a few quick things worth trying first.…Read it

This might sort it straight away.

My confirmation or receipt email hasn’t arrivedNine times out of ten it's hiding, not missing. Here's what to do, in order. Check your junk or spam folder. My emails come from an…Read itHow do I unsubscribe from emails?Two ways, and both work. Click the unsubscribe link at the bottom of any marketing email from me. Or email me at privacy@tarotwithgord.com and ask, and…Read it

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