Where you manage everything

This one trips people up, so let me lay it out plainly. There isn't one single account area with me, there are three, and they do different jobs. You reach all three from the customer panel.

• Your bookings live in the appointments panel. Your readings, times and Zoom links are all in there.
• Your downloads live in your order history, right here. Anything you've bought as a PDF sits there.
• Your membership lives in your members hub and your account page, where your plan, billing and profile are.

Here's the bit that catches people out. Your downloads and your membership use your normal site login, the same email and password, so once you're signed into the site you're into both. The appointments panel has its own separate sign-in, though. Being logged into the site doesn't log you into it, and it keeps its own copy of the name, email and phone you gave when you booked. So if you change your email on your account, it won't change on the appointments side. That's a separate system, and you'd update it there too.

Not a member, just booked a reading? You've still got a login. It's made for you automatically the first time you book or buy, so your downloads and account work the same way. You just won't have a members hub, because that's part of the membership.

To get into the appointments panel and you've never set a password, use the Reset Password or email access-link option on its sign-in box and I'll send you a way in.