How do I reschedule a reading?

Need to move a reading to a different time? You can do most of it yourself.

1. Open your booking. Either open your confirmation email, or log into your customer panel, where all your bookings live.

2. Find the reading. One thing that trips people up in the customer panel: it shows upcoming bookings by default, so if you're hunting for one further out and can't see it, widen the date range.

3. Open the booking and choose to reschedule. That opens the calendar. Pick a new time from there. It only shows slots I'm actually free for, and times show in your own timezone, so anything you can click is genuinely open and you don't have to do any maths.

You can reschedule an individual reading yourself as long as you've got at least 1 hour's notice before the slot. Inside that hour the self-serve option closes off, so just reply to your confirmation email and I'll sort it if I can.

If you'd rather not move it and want your money back instead, that's a different thing, and it's over in How do I cancel a reading, and will I get a refund?.