What if I’m running late?

Life happens, and I'm not going to make you feel bad about traffic or a meeting that overran. There are just a couple of things worth knowing so there are no surprises.

A few minutes late is fine. We just start when you're there and carry on as normal.

More than 10 minutes late, and we use the time that's left. I don't run the session over to make up for it, because that pushes into whatever's booked after you. So if you're 15 minutes into a 30-minute slot, we've got 15 minutes, and I'll make them count.

Miss it entirely without telling me, and the session's forfeited. A no-show doesn't get a refund or a free reschedule. That's the one firm line, and it's only there because a missed slot is a slot nobody else could book.

The fix for all of this is a heads-up. If you can see you're going to be late, or something's fallen apart, message me as early as you can and I'll do what I can with it. For a Zoom reading, click your link the moment you're free rather than assuming you've missed the boat. And if you know in advance you can't make it at all, move it while there's still time, see How do I reschedule a reading? and How do I cancel a reading, and will I get a refund?.